Privacy Portal
uTrading Privacy Policy
Effective Date: December 23, 2022 Last Updated: October 21, 2025
This Privacy Policy (“Policy”) explains how UTRADING VENTURES LTD, registered in Uganda (“uTrading”, “we”, “us”, or “our”), collects, uses, discloses, and protects personal data when you use our mobile application and website (collectively, the “Platform”). We are committed to safeguarding your privacy and complying with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Introduction
By using the Platform, you agree to this Policy. If you do not agree, please discontinue use. This Policy applies to all users worldwide and covers both our mobile app and web platform.
2. Data We Collect
We may collect the following categories of personal data:
Account Information: email address, username, password, country of residence.
Financial and Transaction Data: wallet addresses, transaction records, trading activity, and payment information.
Technical Data: IP address, device type, operating system, browser type, app version, and system logs.
Usage Data: user preferences, interactions, session duration, and referral sources.
Communication Data: information from customer support inquiries, emails, and feedback forms.
We do not knowingly collect data from individuals under the age of 18.
3. How We Use Your Data
We process your data to:
Provide and maintain our trading and account services.
Improve platform performance, functionality, and user experience.
Send service updates, notifications, and security alerts.
Personalize trading recommendations and product offerings.
Comply with legal obligations and enforce our Terms of Service.
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
Contractual necessity: to provide requested services.
Legal obligation: to comply with regulatory requirements.
Legitimate interest: to enhance security and improve user experience.
Consent: where required, e.g., for marketing communications or cookies.
You may withdraw consent at any time by contacting us at [email protected].
5. Data Sharing and Disclosure
We do not sell personal data. We may share data only with:
Service providers assisting in hosting, analytics, or customer support.
Regulatory authorities or law enforcement when required by law.
Business partners or affiliates involved in providing integrated trading tools or services.
All third parties are contractually bound to maintain confidentiality and data protection standards equivalent to GDPR.
6. Data Retention and Security
We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.
We employ industry-standard security measures, including encryption, secure servers, and access control systems, to protect against unauthorized access, loss, or misuse of data.
In the event of a data breach, affected users will be notified in accordance with GDPR requirements.
7. Your Rights under GDPR
You have the following rights regarding your personal data:
Access: Request a copy of your data.
Rectification: Correct inaccurate or incomplete information.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Restriction: Limit how we process your data.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Requests can be made by emailing [email protected]. We will respond within one month.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Authenticate users and maintain sessions.
Analyze website traffic and usage trends.
Improve platform functionality.
Users can control cookies through browser settings or by declining non-essential cookies upon visiting the site.
9. International Data Transfers
As a global platform, your data may be transferred and processed outside the European Economic Area (EEA), including Uganda or other jurisdictions where our servers or partners operate.
All such transfers comply with GDPR standards through Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure data protection.
10. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party platforms they visit.
11. Updates to This Policy
We may update this Policy periodically. The latest version will always be available on our website and within the app. Significant changes will be communicated via in-app notification or email.
12. Contact Us
If you have any questions or concerns regarding this Policy or your personal data, please contact us:
UTRADING VENTURES LTD Registered in Uganda 📧 [email protected] 🌐 https://utrading.ai
Last updated